Concussion imminent from /headdesking

[AggieMike88]

I pick up the phone to help the sales team during a busy period...

"Thanks for calling, how can I help you?"

"I need to come get a part I called about, how to I get to where you are?"
"Okay, do you have a smart phone such as Android or iPhone?"

"I think so, it's a Samsung."
"Good, that has the Google App. If you look up the name of the business, Google will provide a map and your phone's GPS..."

"(interrupts) Oh, I did use Google... that's how I got your phone number. But how do I get to your place?"
"Go back to Google, look us up, find the map, and it will give you directio..."

"I don't know how to do that, can you just tell me your address? Then I'll put it in my car's GPS."
-- = sigh = --
I keep expecting them to respond, "... but it's got electrolytes, that's what plants crave"

 

[PeterNSteinmetz]

I can understand asking for an address if it's not visible or within a reasonable space from a phone number on a contact page, but jeez, should Mike have to hold someone's hand to find the information that is prominently displayed on his webpage?

Kind of a choice of whether you want the sale or to complain. There's a reason for the old saying that "it never pays to argue with the customer"