Am I the only one getting tired of this?
For the past few months, it seems as if I can't do anything without being asked to complete a "customer satisfaction survey" or some such nonsense. JavaScript boxes stop me cold and ask for my opinion when I visit new Web sites. E-ZPass just stopped me cold when I was trying to add money to my account and asked if I'd be willing to complete surveys for the MTA. It never seems to end.
The real kicker is when I called Some Company and declined the survey at the end of the call -- and they call me back to answer the survey questions that I declined to answer!
I really wouldn't mind as much if anything changed in a positive way for consumers as a result of these surveys. But frankly, I doubt that anyone looks at the results other than than for marketing purposes; and if they want to use my time for market research, they'll have to pay for it like anyone else does.
The only time I'll answer a survey is if it specifically relates to the person I spoke to, and that person did a good job. Hey, maybe it'll help them keep their job, so what the heck. As for the lousy ones, I don't bother. They probably have enough problems to deal with without my negative opinion of the way they did their jobs becoming part of the mix.
-Rich
For the past few months, it seems as if I can't do anything without being asked to complete a "customer satisfaction survey" or some such nonsense. JavaScript boxes stop me cold and ask for my opinion when I visit new Web sites. E-ZPass just stopped me cold when I was trying to add money to my account and asked if I'd be willing to complete surveys for the MTA. It never seems to end.
The real kicker is when I called Some Company and declined the survey at the end of the call -- and they call me back to answer the survey questions that I declined to answer!
I really wouldn't mind as much if anything changed in a positive way for consumers as a result of these surveys. But frankly, I doubt that anyone looks at the results other than than for marketing purposes; and if they want to use my time for market research, they'll have to pay for it like anyone else does.
The only time I'll answer a survey is if it specifically relates to the person I spoke to, and that person did a good job. Hey, maybe it'll help them keep their job, so what the heck. As for the lousy ones, I don't bother. They probably have enough problems to deal with without my negative opinion of the way they did their jobs becoming part of the mix.
-Rich