SkyGeek makes unhappy customer happy

[N5922S]

I recently bought a headset from SkyGeek and had trouble with their web site, so I placed the order via cust. svc. Since I was in no hurry, I requested the lowest-cost shipping, USPS. The girl made some snippy remark about being cheap (guilty) and -- unbeknownst to me -- changed the shipping to FedEx AGAINST MY INSTRUCTIONS !! I thought about calling my credit card company and disputing the charge, but that would be carrying principle a bit too far. I know it's only a few bucks, but the arrogant disrespect has certainly lost them my future business.

Jim Spencer

 

[Jim Logajan]

Good customer service leads to at least five or six people learning about the site and becoming potential future customers. Nice!

That's not historically complete. It looks to me more like a bad sales transaction lead to a public complaint which lead to a public mea culpa which lead to potential future customers.